Refund, return, sales and general conditions.
RETURN & REFUND
Remember, trust opens the door to the best things.
All mutual rights are protected both yours and ours!
1. Access, Sales, and General Conditions
By accessing our website and/or using our products, designs, and services (the Site), you agree to be bound by the following terms and conditions.
All changes to this policy will be posted on this page. By accessing our website after these changes are posted, you agree to the revised policy. You should check this page regularly to be informed of our terms and conditions.
Mamabagara maintains the accuracy, reliability, and accessibility of the information on this website in accordance with its own policies and reserves the right to restrict, block, or remove information as deemed necessary. The designs, artwork, photographs, content, and services presented on this website are for sale and are made available to you in accordance with our established sales policies.
All artwork, projects, products, materials, and information on this website are the property of Mamabagara. All rights are reserved, and unauthorized use or duplication is strictly prohibited. Our content may not be used for commercial purposes unless expressly authorized by Mamabagara.
All artwork, images, photographs, products, and services featured on our site are the intellectual property of their creators.
If you do not agree to be bound by these terms and conditions, you should immediately leave the website and refrain from using our services.
2.General Sales Agreement for All Work
Parties
This Agreement is concluded between the Seller: MAMABAGARA / Independent Multidisciplinary Creative Studio(here in after referred to as the “Seller”), on the one hand, and the Buyer: the person or institution purchasing products/services (“Buyer”), the customer/buyer (here in after referred to as the “Buyer”), on the other hand, under the terms and conditions set forth below.
This Agreement applies to all purchases made by the Buyer through the Seller’s website, online store, social media sales channels, or physical sales points.
2.1. Subject and Scope
The subject of this Agreement is the Buyer’s purchase of fashion design products, digital artwork, graphic collections, and photography collections offered by the Seller, and to determine the rights and obligations of the parties during this purchase process.
2.1.1 This agreement covers the sales, delivery, copyrights, and terms of use for fashion designs, digital artwork, graphic collections, and photographic collections, as well as their physical/online prints, produced and/or offered by the Seller.
21.2 This agreement is subject to the provisions of Law No. 6502 on Consumer Protection, Law No. 5846 on Intellectual and Artistic Works (FSEK), and relevant legislation.
2.2. Product and Service Description
Physical Product: Fashion design products, printed artwork, textile products, and other tangible designs.
Digital Product: High-resolution artwork, graphic collections, digital print files, photo packages, and licensed digital content.
License: Refers to the usage rights granted to the Buyer for digital products.
Personal Use: Use of the product solely for individual and non-commercial purposes.
Commercial Use: Resale, marketing, printing, or use of the product in commercial projects.
2.2.1 Fashion design products: Ready-to-wear pieces, haute couture designs, accessories.
2.2.2 Digital artworks: Single or limited edition digital images, NFT-based artworks, digital print files.
2.2.3 Graphic collections: Posters, illustration sets, brand identity packages.
2.2.4 Photo collections: Limited edition photographs, digital photo licenses.
2.3. Pricing, Payment, Order, and Approval Process
2.3.1 Prices for products and services are the prices valid at the time of sale, in the currency specified by the Seller.
2.3.2 Payment can be made by credit card, bank transfer, online payment systems, or other methods provided by the Seller.
2.3.3 The Seller may announce campaigns, discounts, or price changes in advance.
2.3.4. The Buyer orders products offered by the Seller through the Seller’s official sales platforms.
2.3.5. The order confirmation becomes effective upon completion of the payment process.
2.3.6. For digital products, delivery is made via email or download link upon order confirmation.
2.3.7. There is no right of return for digital products. Return conditions for physical products are specified separately in the “Return and Exchange Policy.”
2.4. Delivery and Return Conditions
2.4.1 Physical products will be shipped within 14 business days from the order confirmation date, depending on stock availability and production progress.
2.4.2 Digital products will be delivered within 24 hours following payment confirmation via email or a digital download link.
2.4.3 There is no right of return for custom-made, personalized, or digital products (Article 15 of Law No. 6502).
2.4.4 For standard products, the return period is 14 days from the date of delivery.
2.4.5. Delivery delays are excluded from the Seller’s responsibility in cases of force majeure.
2.5. Copyrights and Usage Permissions
2.5.1 All works sold are protected by Law No. 5846 on Intellectual and Artistic Works.
2.5.2 The purchased product may only be used for personal use; it may not be reproduced, sold, or distributed for commercial purposes.
2.5.3 A separate written license agreement is required for commercial use.
2.5.4. All copyrights to the purchased digital or physical works belong to the Seller.
2.5.5. The Buyer may use the purchased digital products only within the scope of the specified license.
2.5.6. The works may not be copied, reproduced, distributed, or derivative works created without the Seller’s permission.
2.5.7. The Seller reserves the original design rights for fashion design products.
2.6. Warranty and Liability Disclaimer
Force Majeure
Circumstances beyond the control of the Parties, such as natural disasters, war, strikes, epidemics, internet infrastructure problems, and government decisions, are considered force majeure. In such cases, delivery times may be extended, or the contract may be terminated.
2.6.1. The Seller undertakes to deliver the digital products in technically working order and in accordance with the specified specifications.
2.6.2. The Seller is not responsible for any incompatibilities arising from the Buyer’s own device, software, or operating system.
2.6.3. The Seller is exempt from any legal and financial liability arising from the improper or unauthorized use of the digital product.
2.6.4 The Seller cannot be held responsible if technical issues that may occur during the download of the digital products are caused by the Buyer’s internet and device infrastructure.
2.6.3 Product images may differ in color from those displayed on the screen.
2.7. Confidentiality and Data Protection
The parties agree to keep confidential all commercial, personal, and technical information obtained under this agreement.
2.7.1 The Seller uses the Buyer’s personal data only for sales, delivery, and legal obligations.
2.7.2 Personal data is stored in accordance with the provisions of the Personal Data Protection Law and will not be shared with third parties.
2.8. Dispute Resolution
The laws of the Republic of Turkey shall apply to the resolution of disputes that may arise from this agreement.
2.8.1 In disputes that may arise between the parties, amicable resolution will be sought first.
2.8.2 If a resolution cannot be reached, the Consumer Arbitration Committees and Courts in the province/district where the Seller is located shall have jurisdiction.
Enforcement
This agreement shall enter into force upon approval by the Buyer.
Seller: MAMABAGARA / Independent Multidisciplinary Creative Studio
